Below I have typed the letter from my health care
insurance company exactly, leaving out personal information about
myself. At the bottom of the letter there is a link to the
scanned image of the actual letter.
When I received this letter
after coming home from the hospital, where I had just lost my daughter
I was understandably very upset. I shudder at the thought of
someone from my insurance company calling and discussing my treatment
with my physician. They are an insurance company, period.
I don't think they should have the right to discuss my treatment with
my physicians, the only thing they are supposed to do is pay the
portion of the bill that is covered by my plan. I really like
the way they included in the letter, "You and your doctor have the
final say in your treatment plan." Then why are they calling my
doctor? What if I wasn't lucky enough to have a doctor that was
looking out for me and my best interests and the insurance company
told my doctor not to do a needed treatment or to cut corners on my
treatment or get me out of the hospital sooner than I should have been
I also would like to know why a nurse would be calling me to see
how my husband is feeling, because the letter was addressed to him
about me. How do they think I was feeling? I had just lost
my daughter that I had been hoping to conceive for over 8 years.
Again my actual health care was provided by my doctor and my hospital.
I did not need the insurance company to have someone call me.
Thank goodness no one called.